News: Farewell.live Launches Live Support Stack for Bereavement Services (2026 Update)

News: Farewell.live Launches Live Support Stack for Bereavement Services (2026 Update)

Hook: Today Farewell.live released a dedicated live support stack for bereavement services — a product built to help organisers run hybrid memorials with human-first escalation and privacy-preserving archives.

What’s included in the stack

• Automated triage flows for common technical issues and access queries.
• Human host escalation for sensitive moderation and grief support.
• Archival exports with encrypted transfer options for family custodianship.
• Volunteer onboarding tools that reward participation and reduce churn.

Why this matters

As hybrid events migrated into funerary practice, organisers needed reliable, human-centred support. The industry has been evolving: a key resource documenting hybrid live support patterns in 2026 is this review of support workflows: The Evolution of Live Support Workflows in 2026. Our stack builds on those lessons and integrates with marketplace seller tools seen earlier this year, such as a recent marketplace live-support launch: ArtClip Marketplace Live Support Launch (2026).

Design principles

We designed the product around three principles:

• Human safety first — machines assist, people decide.
• Portability of memory — exports and transfer rights are built-in by default.
• Volunteer sustainability — simple micro-roles and recognition mechanics improve retention, informed by directory creator-economy experiments: Volunteer Retention in 2026.

Integration and APIs

The stack integrates with ticketing/contact APIs so venues can capture necessary privacy metadata ahead of time. Venues should consider implementing updated ticketing APIs by mid-2026 to streamline consent: Ticketing & Contact APIs: What Venues Need.

Community and ethics

We consulted bereavement professionals, privacy lawyers, and archivists. For archival perspectives and platform portability issues we referenced contemporary conservator guidance and archival platform comparisons: The Conservator’s Role in Digital Foundations and Comparative Review: Archive It vs Perma cc.

Availability and pilot partners

Pilot partners include community centres, independent funeral directors, and two regional museums. We’re also offering a volunteer training module to help local partners run hybrid support shifts safely.

Quotes

“This stack finally treats online attendees with the same dignity as those in the room,” said Dr. Anya Keller, Director of Ritual Design.

How to get involved

Contact our pilot team for trial access and integration documentation. We encourage venues to adopt ticketing/contact APIs and to consult hybrid support design patterns before running their first service.

References: Evolution of Live Support Workflows (2026) • ArtClip Marketplace Live Support Launch (2026) • Volunteer Retention in 2026 • Ticketing & Contact APIs (2026)